The ITSM team ensures BCS ITIL processes are operationally relevant and optimized with sufficient controls, providing Technology Teams with a framework to operate and deliver IT services to our customers.

The Incident Manager role primarily manages all technology incidents that have a severe business impact on BCS customers, driving resolution and ensuring key stakeholders (internal and external) are updated timely. The position will support post incident reviews to determine root cause and document all the lessons learnt, making sure that they are not repeated.

Key Responsibilities

• Lead the end-to-end process of managing incidents, ensuring incidents are addressed promptly and escalated appropriately.
• Coordinate technical teams, vendors, and stakeholders to ensure swift resolution.
• Serve as the single point of communication and decision-making during incidents.
• Manage communication across different levels of the organization...