Knowledge, Skills & Abilities:
Responsibilities
Incident and Event Management
FOC Analysts are responsible for the end-to-end lifecycle of facilities-related incidents, from detection and triage through escalation, coordination, and documentation. Analysts ensure timely response, effective communication, and continuous improvement through root cause analysis and operational reporting.
Responsibilities
Investigate, acknowledge, and respond to alarms and abnormal operating conditions.Act as the first line of defense for facility events using monitoring and automation platforms.Assess the severity and operational impact of incidents and determine appropriate escalation paths.Coordinate incident bridges and communication during critical events.Serve as incident coordinators during major facility incidents.Maintain incident records and update ticketing systems with...