Better places, thriving communities.

Job title: Incident Response Centre Operator (IRC)

Where: Coventry - Ansty Park

When: We're looking to get the right people into the team ASAP

Hours: 4 on 4 off shift pattern, working Days, Nights & Weekends

Role Responsibilities

As an Incident Response Centre Operator, you will be responsible for the end-to-end operation of real-time incidents as they occur, including active monitoring of CCTV, in line with Mitie and the client's policies and procedures.

Key Responsibilities – IRC Operator

• Answer incoming calls from stores and other locations, handling each call efficiently and in line with performance targets (KPIs).
• Manage incidents from start to finish, including gathering information, completing incident reports, and compiling evidence packs in line with IRC processes.
• Monitor CCTV in real time and maintain clear c...