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🥝 Incident Response Operator

State of Massachusetts | Charlestown, United States | Posted June 24, 2026

Job Description

*Position Summary * Incumbents of this position provide towing and first response services at incidents which occur within the Tunnels System; reports unsafe road conditions to the Highway Operations Center (HOC) and corrects such conditions where possible; and performs other duties as assigned from time to time. *Duties and Responsibilities* * The shifts for these positions vary and are subject to bi-annual shift bids and/or operational need. The shifts are 6:00am - 2:30pm, 2:00pm - 10:30pm, and 9:30pm - 6:00am. * Maintains surveillance and provides immediate response for all types of incidents from assigned emergency stations or platforms. Provides first response to all petroleum-based spills which occur within the Tunnels System. * Communicates road and traffic conditions, hazardous spills, and injuries at incidents to the HOC. * Provides logistical support for State Police at the incident site including, but not limited to, the placement and removal of traffic cones and removing de...

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