Lead the design, implementation, and continuous improvement of the DR CoE Target Operating Model, ensuring alignment with the Manulife’s Disaster Recovery Standard, the IRM L2 Independent Oversight & Challenge Methodology, and the ROCs.

Define the CoE's strategic roadmap, including risk-based sampling strategy, analytics maturity (Fusion, Archer, Power BI), and integration with broader GIRM strategic initiatives.

Champion the Disaster Recovery closed-loop oversight lifecycle as the operating discipline of the function.

Recruit, onboard, coach, and develop the DR CoE team, including Managers and Senior Specialists, building bench strength and succession across the function.

Set performance expectations, conduct performance management, and foster a culture of evidence-based, independent challenge.

Define and maintain DR CoE SOPs, SLAs, KPIs, KRIs, reporting templates,...