Overview

Information Technology Operations Manager role at Enstar Group. Responsible for overseeing the day-to-day operations of the IT operations functions including Cloud infrastructure operations and disaster recovery. Management of outsourced service provider activities including IT service levels, audit, compliance, IT controls and disaster recovery activities.

What you will be doing

Operations Management

• Act as initial point of contact and escalation for Cloud infrastructure operations.
• Ensure all requests and escalations from users for service support and system changes are handled promptly and effectively; monitor the key performance indicators and SLAs.
• Review and develop procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling the Cloud infrastructure.
• Ensure that robust availability monitoring and capacity planning procedures are...