Job Summary We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems. Mandatory Skill-set Degree in Information Technology, Information Systems or Computer Science; At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management; Must have experience in IT System Operations & Maintenance (O&M); Must have hands-on knowledge and application of ITIL framework; Proven team leadership and stakeholder management skills; Experience in managing SLAs, vendors, and service performance; Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability; Excellent organizational skills with a customer-focused and continuous improvement approach. Desired Skill-set SCRUM, ITIL and PMP certifications are an added advantage. Responsibilities Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborativ...