Schedule : Monday–Friday between 7:00 AM – 4:00 PM (or based on business needs/45

We are seeking an experienced IT Help Desk Supervisor to lead technical support teams (T1–T3), manage escalations, and ensure optimal performance of IT infrastructure. This role combines leadership and technical expertise, overseeing daily Help Desk operations, network and server administration, and the execution of IT projects.

Key Responsibilities:

• Supervise technical support teams and manage tickets/escalations.
• Administer network infrastructure, servers, and systems (Windows/Linux).
• Coordinate preventive and corrective maintenance.
• Lead IT projects and improve service delivery.
• Collaborate with internal teams and clients.

Qualifications:

• Bachelor’s degree in IT or related field (required).
• 5+ years of experience leading technical support teams (verifiable)....