OVERVIEW:

Completes activities related to installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.



PRIMARY RESPONSIBILITIES:

Respond to and resolve help desk escalations based on training.

Complete related work orders or request-based tasks based on standard operating procedures ( SOP).

Respond to and resolve identified technical incidents based on training; analyze and isolate the issues.

Develop and maintain a basic understanding of diagnostic tools.

Complete systems maintenance activities following SOP, such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Report anomalies to senior staff for resolution.

Complete individual proje...