Job Description:

• Provide Level 1 (L1) operational support for enterprise IT infrastructure including

servers, operating systems, network devices, and related services.

• Perform 24/7 monitoring of infrastructure systems using enterprise monitoring tools

and respond to alerts, incidents, and service requests in a timely manner.

• Conduct initial triage, diagnosis, and troubleshooting of infrastructure-related

incidents before escalating to Level 2 or Level 3 support teams when necessary.

• Monitor the health and availability of servers, network devices, storage systems, and

critical services to ensure system uptime and service continuity.

• Manage and update incident tickets, service requests, and alerts within the IT Service

Management (ITSM) platform while ensuring adherence to SLA requirements.

• Execute standard operational procedures (SOPs) for routine infrastructure tasks such

as system c...