Key Responsibilities:

Operations Support

• Monitor system performance, capacity, and error logs; fine-tune configurations as needed.
• Troubleshoot incidents, apply hotfixes/patches, and coordinate with vendors/product teams for permanent resolutions.
• Create and maintain knowledge base documentation and operational runbooks.
• Implement proactive monitoring and alerting to prevent recurrence of issues.
• Identify and recommend opportunities for optimization, automation, and performance improvements.
• Provide support for hardware and infrastructure issues escalated from the customer team.
• Proactively identify and resolve performance issues.

Required Skills & Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Minimum of 3 years of hands-on experience in building and deplo...