Hours: Mon-Fri (UK hours) Job Mode: Office based with flexibility for Hybrid. Region: UK Markets Location: Cape Town, South Africa Lead Digital Transformation & help Shape the Future of Intelligent Operations. We are seeking a strategic, commercially minded Digital Services & Transformation Director to lead TPs digital transformation initiatives across our contact centre operations. This is a high-impact leadership role responsible for delivering client transformation roadmaps, digitally enhancing operations with automation, AI, data insight, and operational excellence. If you are passionate about measurable transformation, intelligent automation, and customer-centric innovation — this is your opportunity to drive global change at scale. The Opportunity You will: Work within our digital transformation team to Lead cross-functional collaboration across Operations, Technology and client teams Define and execute digital transformation roadmaps rolling out TPs digital AI solutions Implemen...