Job Purpose:
Maintains direct contact with customers and distributors before, during and after the sale. Supports sales team by developing and maintaining positive customer relationships, which can substantially affect product and service revenue. Works with various departments to meet sales goals, quality goals and on time delivery goals. Responsible for customer order processing and maintenance, receives and records customer feedback and coordinates the product return process. Works with customers and/or distributors to receive accurate field quality data and provides reports to management. Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and works with the quality department to schedule repairs.
Duties: