Customer Relationship Management
- Build and maintain strong relationships with existing and potential customers.
- Handle customer inquiries regarding products, pricing, technical specifications, and availability.
- Ensure high levels of customer satisfaction and retention.
- Resolve customer issues in coordination with relevant departments.
Quotations & Order Management
- Process sales orders accurately and coordinate with production and dispatch teams.
- Track order status and communicate updates to customers.
Sales Operations & Reporting
- Monitor sales pipeline and maintain CRM data.
- Analyze sales trends, customer requirements, and market opportunities.
- Prepare weekly, monthly, and quarterly sales reports.
- Track KPIs such as inquiry conversion, order booking, revenue achievement, and customer acquisition.
Team Management