Job Summary

Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e‑mail, and written and faxed correspondence. Provides customer service for product information, order entry and follow‑up support in support of sales, gross margin and corporate service goals.

Major Tasks, Responsibilities and Key Accountabilities

• Provides superior day‑to‑day customer service by assisting customers in determining product needs and providing logistics support for product needs ensuring compliance with all established company policies, procedures, and guidelines.
• Inputs sales orders into the computer system in an accurate and timely manner.
• Provide customer requested information in a timely manner.
• Continuously improve sale...