Job Responsibilities

Provide back-office support to Service Sales Engineers with the following tasks.

• Preparing Service Quotation, AMC proposals in predefined formats
• Monitor Service Sales Enquiry on daily basis and maintain the records & follow ups.
• Service Order processing, Customer creation, Credit approvals, Service Sales Reports.
• Update service enquiries & proposals in CRM and generate reports
• Take the role of service sales engineer on their vacation or in delegation.
• Send quotes directly to the customer, ensure the acknowledgment, and clarify the queries raised by customer on products, scope, price, terms & conditions, and logistics.
• Maintaining enquiry, quotation, order status reports and updating on daily basis and reporting to management as required.
• Manage contract documents, review terms & conditions and renew contracts
• Submit monthly KPI of enquiry response time (en...