Job Title: Operations Assistant Manager – Insurance

Location: Alabang

Work Setup: Onsite

Shift: Graveyard

Salary: PHP 65,000 - 75000

Job Responsibilities

• Support daily operations for an insurance account
• Supervise team performance and ensure SLA/KPI compliance
• Handle insurance billing, ECC, and process escalations
• Conduct coaching, feedback, and performance reviews
• Ensure quality, productivity, and compliance standards
• Collaborate with stakeholders to improve operational results
• Assist in reports, audits, and continuous improvement initiatives

Qualifications

• 2+ years pure insurance experience (required)
• 2–3 years contact center experience
• At least 1 year in a leadership/supervisory role
• Strong knowledge of insurance billing...