Insurance Advisor - Norwich

Our Insurance Advisors are a key part of our business, speaking to customers and providing advice on new products, renewals, and ensuring we understand their needs and provide products and services that exceed expectations and retain loyalty. We strive to provide a market-leading customer experience, driven by you.

Our people share a common mindset that sets us apart. They are engaging, positive, listen, receptive to what customers want, adaptive, hardworking team‑players, and build trusted relationships with colleagues, customers, and partners.

Responsibilities

• Handle inbound or outbound customer calls, understand the customer’s needs, and provide insurance solutions that best suit their requirements.
• Answer calls in a timely, professional manner, ensuring exceptional customer experience and adherence to business standards.
• Process correspondence, renewal activity, and new business ...