The Customer Service Representative (CSR) is responsible for delivering exceptional service to clients by assisting with policy inquiries, processing changes, and supporting the agencys sales and retention efforts. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environmen

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Retirement Plan

Mon-Fri Schedule

Hands on Training

Key Responsibilities

Provide prompt, professional, and courteous service to clients via phone, email, and in person

Assist clients with policy changes, billing questions, coverage explanations, and claims support

Process endorsements, renewals, certificates of insurance, and other policy-related requests

Review policies for accuracy and completeness

Follow up on pending transactions and cli...