**The Role**
**The Insurance Servicing Analyst is responsible for managing escalated insurance servicing items and complex inquiries. This role investigates issues raised by clients, agents, and internal teams, performs root-cause analysis, partners with stakeholders to drive timely resolution, and identifies opportunities to improve processes, controls, and client experience. The analyst will also support special projects and reporting/exception management to ensure compliance and operational excellence.**

**Responsibilities**

+ **Serve as an escalation point for insurance servicing issues and complex inquiries from clients, agents, and internal partners, ensuring timely, accurate resolution.**
+ **Conduct outreach to clients and/or agents as needed to obtain documentation, clarify coverage details, resolve discrepancies, and communicate resolution/status updates.**
+ **Perform root cause analysis on recurring issues (process gaps, system issues, document...