Join Intact as a Workforce Planning Analyst and impact the future of operational efficiency. Your role will focus on enhancing service levels and customer satisfaction through strategic analysis and scheduling.
As a key member of our team, you'll ensure operations run smoothly and meet our service quality standards. You will employ innovative strategies to anticipate customer needs and leverage data-driven insights to optimize team performance. Your insights will be vital for fostering a collaborative work culture focused on operational improvement.
Key Responsibilities:
• Oversee and maintain operational service levels
• Innovate real-time scheduling solutions
• Analyze trends and performance metrics
• Promote collaboration for operational enhancements
• Responder for user inquiries and troubleshooting
Requirements:
• Relevant university degree or equivalent experience
• At least three years in a workforce planning role
• Familiarity with workforce sof...