Position: Intercom Specialist (iGaming Platform)
Number of hours: TBA
Schedule: EST
Key Responsibilities:
Set up, manage, and optimize Intercom for customer support, onboarding, and engagement
Design and implement automated workflows, chatbots, and messaging campaigns
Segment users and create targeted messaging strategies based on behavior and lifecycle stages
Monitor and improve customer support performance (response time, resolution rate, CSAT)
Collaborate with product, marketing, and support teams to align communication strategies