Role

Who you are

• You must be an experienced Program Manager who has owned and delivered complex programs that interact with senior stakeholders across multiple different business organisations
• You will be comfortable in a fast-paced multi-tasked environment, with the ability to define, design and drive the program's vision and roadmap
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in program or project management

Desirable

• Experience leading process improvements

What the job involves

• Amazon's Customer Service (CS) department is seeking an experienced Program Manager to join the WW Quality and Escalations team to support Service Improvements
• You will be responsible for driving a high-visibility CS prog...