ASPEN GROUP

Doc. Ref. : AVD/JRM/FIN/ACT

JOB DESCRIPTION MANUAL

Rev. No. :1

ACCOUNTANT

ISO Issue Date: 15TH SEPT 2017

Duties and Responsibilities

• To assist in preparation and improvement of Standard Operation Procedures.
• To implement all policies, activities, procedures, instructions as relevant and required by the quality management system.
• To assist in preparation of handover of vacant possession to customer.
• To attend and handle all customer/ purchaser’s complaints/ enquiries and ensure all enquiries and complaints are resolved.
• To coordinate all matters related to customer relationship management.
• To conduct Customer Satisfaction Survey and analyze feedbacks
• To deliver and maintain high level of quality customer service.
• To work effectively with others to ensure all customer interactions and transactions are processed in a timely manner and cust...