Patient Engagement & Support

• Serve as the primary point of contact for international patients and their families, providing assistance with all aspects of their healthcare journey.
• Greet and welcome patients upon arrival, offering orientation and guidance through hospital services and facilities.
• Coordinate with medical staff to ensure that patients receive timely and appropriate care.
• Facilitate communication between patients, their families, and healthcare providers, including arranging translation services if needed.
• Assist patients with non‑medical needs such as accommodation, transportation and local information.

Customer Experience Management

• Identify and anticipate the needs of international patients to provide personalized and culturally sensitive services.
• Address any concerns or issues promptly, ensuring that patient satisfaction is maintained throughout their stay.
• Collect f...