Lead and inspire at IntouchCX as a Team Lead in Customer Service. Oversee training and performance management while driving team success and engagement.
In this supervisory position, you will be responsible for managing Customer Service Representatives (CSRs), ensuring they receive adequate training and support to thrive. Analyze reports and performance metrics to enhance service delivery and meet established KPIs. You will also motivate your team through real-time coaching and by developing incentive programs tailored to achieve desired outcomes.
Key Responsibilities:
• Supervise and manage Customer Service Representatives (CSRs)
• Ensure effective employee training and development initiatives
• Monitor performance metrics to identify improvement areas
• Foster a collaborative environment with other departments
• Encourage relationship building within the team
Requirements:
• High school diploma or equivalent is essential
• Fluent in both French and Engli...