Serves as the primary point of investigation for invoice disputes within the Order-to-Cash Resolution (OTC-R) organization.
Pull invoice, PO, contract, pricing, and service data from ERP (EBS/NSAP) and ServiceNow systems. Compare and reconcile data across systems (e.g., contracts in CLM, freight terms, pricing tables) to identify discrepancies. Apply standard corrections within policy guidelines (credits, rebills, adjustments, or no-change determinations).