Join IPG as a Client Services Team Leader in Truro, Nova Scotia. Manage a team dedicated to exceptional customer experiences and effective sales processes.
In this key role at IPG, the Client Services Manager is responsible for managing daily operations and leading the client services team to ensure outstanding customer interactions and efficient sales execution. You'll partner closely with Sales and Marketing, develop strategic initiatives, and enhance service quality to maintain strong client relationships. This position requires on-site presence in Truro.
Key Responsibilities:
• Lead and coach customer service personnel
• Handle escalated customer issues with urgency
• Develop performance metrics and insights
• Collaborate with sales teams on service alignment
• Maintain a comprehensive training manual for staff
Requirements:
• Bachelor’s Degree in Business or related field is preferred
• 4-7 years of relevant managerial experience
• Proven experienc...