**Description**



Serves as the primary point of support to resolve customers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence St. Joseph caregivers, partners, and customers while maintaining a focus on positive customer service experience. Adept at diagnosing issues with computer, printer, and peripheral hardware; software programs; and network systems quickly and accurately. Displays strong teamwork skills and ability to coordinate with other Information and Technology Service's teams as appropriate for final resolution of issues, often acting as the customer's point of contact through the process. Proficient leveraging remote tools as they are in providing direct face to face support while walking customers through resolutions to their problems. Ability to share knowledge, follow depa...