Description
Primary Responsibilities
• Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering
• Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner
• Access information from multiple sources using various computer applications
• Analyze and resolve issues according to specific client requirements
• Work in fast paced call center setting
• Accurately document details of support with proper information
• Follow standard policy and procedure for performing specific services
• Provide clear and effective communication, building a positive rapport with different types of customers over the phone
• Create relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more complex customer questions
• Follow-up and educate customers on all inquirie...