This role involves implementing and managing security measures to protect against cyber threats, conducting regular security assessments, and responding to security incidents.

Key Responsibilities:

• Act as escalation point for complex incidents and service requests
• Diagnose and resolve issues across endpoints, M365, networking, and business applications
• Build, configure, and support laptops and user devices
• Administer Active Directory and user access
• Support onboarding/offboarding and permissions management
• Contribute to security compliance (e.g. Cyber Essentials, vulnerability remediation)
• Support infrastructure operations
• Assist with large-scale IT projects (office moves, migrations, system deployments)
• Follow and support change control processes
• Create and maintain technical documentation and SOPs
• Identify and implement service improvements and...