Support users on computer, printing, scan, desktop application including but not limited to:
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
Support in internal reporting and authority reporting, when necessary, maintain/create appropriate documentation
Ensure computers are up to date to the latest patches.
Ensure third-party applications are up to date.
Maintain a proactive approach in attending to users' requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs...