Responsibilities Respond to and resolve technical issues, provide hardware/software troubleshooting Assist in maintaining internal systems and applications, ensuring availability, reliability, and integrity of systems Collaborate in the development and enhancement of internal systems to support operational needs Assist in testing and implementing new software tools and updates related to reporting and user support Monitor IT systems and services to identify potential issues and ensure optimal performance Prepare regular reports on system status, support metrics, and operational efficiencies for management review Ensure adherence to IT security policies and best practices Assist in identifying and mitigating potential security vulnerabilities in systems and processes Assist in IT projects, such as system upgrades, migrations, testing BCP/DRC and rollouts Contribute ideas and feedback during project planning and implementation Assist in technical documentation and updating of IT SOPs Con...