Job Description
Platform Operations and Ticket Management
Manage and resolve escalated support tickets across Google Workspace and Zoom, including Gmail, Google Drive, Calendar, Meet, and Zoom RoomsAdminister Google Workspace at an organisational scale: provisioning, deprovisioning, group management, OU structure, policy configuration, and licence managementConfigure and manage Zoom at an enterprise scale, including Zoom Phone, Zoom Rooms, and Zoom Device ManagementDevelop and maintain standard operating procedures for recurring operational tasks, with a view to reducing manual effort over timeIdentify patterns in ticket queues and proactively propose and implement process improvements or automation opportunitiesProject Ownership and Execution
Own and lead complex platform projects end to end, including scoping, planning, stakeholder coordination, and deliveryDrive large-scale user migrations across ident...