IT Coordinator

Global Business Services (GBS) – Wilhelmsen

Responsibilities

• Provide IT support remotely to APAC locations.
• Ensure local support to applications, network management, server management, order fulfilment, IT governance, and security.
• Assist 1st Line support team when required, identify recurring issues and automation opportunities, and report to IT Manager.
• Resolve and follow‑up incidents reported to 2nd & 3rd Line support.
• Order and secure facilities, equipment, and supplies required to provide services.
• Follow up with local vendor, identify needs and renewal cycle, and liaise with stakeholders.
• Ensure all incidents and requests are registered in the global helpdesk system and are handled according to GBS Service Level Agreement principles and guidelines.
• Identify needs, arrange training, and liaise with the technical teams through online and physical training courses.
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