Customer Account Manager - UK Software company in Guildford - to £48k per annum

My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time.

This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.

They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience!

Main Responsibilities:

* Manage ticketing system for customer bugs, features and support.

* Critically evaluate incoming customer requests and communicate internally.

* New system features and regression testing.

* Customer systems training.

* Develop training material as re...