As an IT Customer Experience Product Specialist, you will act as a bridge between technology and user needs. You will map customer journeys, analyze feedback, optimize digital touchpoints to improve satisfaction, filter customer issues, and collaborate closely with cross-functional teams (Sales, Service, Marketing teams) to build seamless, intuitive, and highly engaging IT products and solutions.

Key Responsibilities

• Customer Journey Optimization: Map and evaluate the end-to-end user journey to identify pain points and areas for improvement.

• Feedback Analysis: Analyze user feedback, support tickets, and NPS (Net Promoter Score) data to spot trends and prioritize product fixes.

• Cross-Functional Collaboration: Act as the liaison between the customer-facing teams and the product teams. Filter feature requests and bugs, ensuring developers focus on critical enhancements.

• Product Education: Create and m...