Job Description
. Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
. Support event, video conference with understanding knowhow and break fix
. Support and troubleshoot desktop Technology and application like Microsoft Office
. General concept for reporting, dashboard
. With proactive communication with senior executive with quick resolution and follow up plan
. Fast learner on new technology with data driven
. Ensuring proper documentation, notification, tracking, and follow up of all incidents
. Team Management with cross country is ideally passionate, high performer, fast learner, willing to take ownership work overtime required occasionally for emergency, project and VP support
. Facilitate requirements discussions, troubleshooting and translate specifications in both ENGLISH and MANDARIN with stakeholders in China who communicate solely in MANDAR...