Job Title: IT Engineer - FieldOperations Department: IT Operations Reports To: IT Manager - Field Operations | IT Lead Engineer - Field Operations Location: Remote, Hybrid Job Summary This role is crucial for ensuring the reliable operation,maintenance, and deployment of all local IT systems, minimizing downtime, andproviding excellent technical support to local staff. The ideal candidate is ahands-on problem-solver with strong technical acumen and excellent customerservice skills.
Key Responsibilities Technical Support and Incident Resolution - Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized site equipment (e.g., POS systems,local servers, IP cameras).
- Perform timely diagnosis, repair, and replacement of failed IT equipment, managing local spare parts inventory and logistic...