Responsibilities and Duties

Hours: Monday - Thursdays 11am - 9pm (1 hour for lunch) Interview Process: 2-stage process Role purpose:
To attend customer sites to provide support on IT hardware and softwareproducts, within the required Service Level Agreement (SLA). To work efficientlyand proactively to deliver IT support services to a wide range of customers. Key responsibilities:

Will be required to conduct activities for diagnostics, repair and replace PC’s, Laptops, Printers, and retail
equipment with associated peripherals. This may also include basic Servers & relevant network activities in
line with business requirements.

Complete customer rebuilds and configuration to desk

Assist other engineers in the delivery of service to our customers.

Cover site roles where required due to planned or un-planned absence

Achieve the dynamic KPI targets set for your role

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