R ole: IT Field Services Engineer

Location: Greensboro, NC

Provides hands-on, onsite remediation support for endpoints and devices that cannot be remediated through remote tools or that experience issues after patching or hardening changes. Ensures remediation and compliance outcomes are achieved even when automation is not possible.

Essential functions

Perform onsite patching, recovery, and repair for endpoints and devices that cannot be remediated remotely.

Resolve post-change failures including boot issues, application failures, connectivity issues, and performance degradation; restore devices to operational state.

Support hands-on updates for specialized devices, video teleconferencing endpoints, and other assets requiring physical access.

Capture remediation evidence and device outcomes to support Qualys closure validation and program reporting.

Provide accurate reporting inputs on completion counts, repeat failures, ...