About the Role

The IT Field Support Senior is responsible for handling complex technical issues and ensuring consistent IT operations across multiple systems, locations, and subsidiaries. This role extends Level 2 capabilities by managing cross-site issues, multi-location coordination, and advanced troubleshooting, while maintaining a stable workplace and outlet environments.

This role focuses on operationalIT infrastructureacross subsidiaries, and does not includeproduct, SaaS, or cloud infrastructure systems.

Key Responsibilities: What your day-to-day looks like

• Resolving complex and recurring incidents across multiple office and outlet locations
• Troubleshooting advanced issues in endpoints, systems, and workplace networks across subsidiaries
• Coordinating cross-site issue resolution and ensuring consistency in configurations
• Supporting large-scale rollout of systems, outlet setups, and upgrades across locations

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