Title: Service Desk Management Executive (Voice)
Industry: IT Service Desk / Customer Support / Voice Process
Job Description:
We are hiring experienced resources for a Service Desk Management (Voice) role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high-quality customer support across multiple service channels.
Key Responsibilities:
Manage one or more customer service or service desk functions
Act as the primary point of contact for users reporting issues, requesting information, access, or other services
Provide customer support through voice, digital, self-service, and automated channels