Role Summary

The IT Generalist / IT Specialist is responsible for the day‑to‑day operation, support, security, and continuous improvement of the organization’s IT environment. This role combines end‑user support, infrastructure management, and cybersecurity execution , acting as the local IT backbone while aligning with group‑level IT policies and standards.

Reports To

IT Manager (Functional coordination with Group / Central IT from Setec and Managing Directors)

Key Responsibilities

1. IT Operations & End‑User Support

• Provide first‑ and second‑line technical support to users (hardware, software, network, and access issues).
• Troubleshoot and resolve IT incidents promptly to minimize business disruption.
• Install, configure, and maintain end‑user devices, applications, and collaboration tools.
• Conduct basic user training to improve IT literacy and cybersecurity awareness.
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