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Salary/Hourly Rate:25.00

The Part-time IT Help Desk Analyst I role is to ensure proper computer operation, so end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when appropriate and necessary to maintain (Service Level Agreement) SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as giving in-person, hands-on help at the desktop level.


Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
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