IT Help Desk Specialist | Menlo Park, CA | On-Site 8-6pm PT

A highly regarded investment firm is seeking a proactive and solutions-oriented Tier 2 IT Help Desk Specialist to join its growing technology team. This is an exciting opportunity for an IT professional who thrives in a fast-paced, high-performance environment supporting executives, investors, and internal stakeholders. The ideal candidate enjoys solving complex technical issues, improving systems and processes, and leveraging automation and emerging technologies to enhance the employee experience.

What You’ll Do

• Serve as the primary point of contact for Tier 1 and Tier 2 technical support requests, owning issues from triage through resolution
• Troubleshoot identity and access management issues, including SSO, MFA, user provisioning, and group administration
• Manage endpoint health and device administration across a primarily...