Job Responsibilities

• Be the first point of contact for IT-related inquiries from users

• Ensure quick and correct registration, prioritization and follow-up of cases

• Resolve incidents at first level where possible

• Escalate cases to 2nd/3rd line when necessary

• Troubleshoot and resolve issues at client level

• Install software

• Set up and prepare PCs, mobile phones and other equipment

• Manage access control systems

• Update equipment/knowledge databases

• Guide users in the use of standard IT tools and systems

• Contribute to continuous improvement of support processes

Job Qualifications

• Relevant higher education in IT, information systems or similar (vocational school/bachelor).

• Relevant work experience can compensate for lack of formal education.

• Certifications such as ITIL Foundation or similar are an advantage.

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