Company Overview Established since 2010 and headquartered in Singapore, WIS ICT is a certified ICT provider delivering tailored Integrated Information and Communications Technology services. As a subsidiary of WIS Holdings Pte Ltd, it focuses on innovative technology solutions to empower clients' businesses. Job Summary You will coordinate client calls and internal team assignments, track helpdesk cases to meet service level agreements, and communicate resolution updates to clients. Responsibilities Route client calls accurately to the appropriate internal teams for timely job assignment Monitor helpdesk cases actively to ensure service level agreements (SLAs) are consistently met Communicate promptly with clients to confirm internal team responses and job resolution status Collaborate effectively with team members to support smooth case handling and resolution Working Hours Weekdays, 9am to 6pm