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100% remote
Working hours: Monday-Friday, approx. 14:00–22:00 (may vary)

B2B via Experis

B2B rate: 60-90 PLN netto+VAT/h

Full-time job



For our client we are looking for a motivated IT Helpdesk Specialist with French to join an international IT support team. In this role, you will provide technical assistance to users across North America and global locations, ensuring high-quality service and timely issue resolution.



Key Responsibilities:

Provide first-line technical support for hardware, software, network, and telecommunications systems

Diagnose, troubleshoot, and resolve technical issues based on user reports and system analysis

Log and manage incidents in line with agreed SLAs using ticketing tools

Escalate complex issues to second-line or specialist teams when required

Deliver remote sup...