Duties & Responsibilities

Contribute to designing and planning the transition in hardware and software infrastructure;

Service Desk;

Continuity of service for Operations (hardware and software infrastructure) on the day-to-day:

• Network / Telecommunications: Cabling, Switches, Optimizers, Routers, Firewall, Proxies, Gateways, WAN, Wi-Fi, Video-Conferencing systems and others equipment UPS, Aircon, Genset, IoT…;
• Systems: Servers (Windows/Linux or iSeries), storage, Data backup means, Local Applications, …;
• End users: PCs, Thin Client, Smartphones/Tablets, Printers, Satellite phones, Scanner guns, Headset…;

ITIL MIS support process;

Ensure IT Hardware resources and capacity planning;

Contribute to IT Infrastructure projects/major change in the state of the art;

Must be the custodian of the group norms and policies respect;

Manage IT Infrastructure related contracts and...